Privacy Policy

Chats With Charlie
Effective Date: August 2025
Governing Law: State of Arizona

This Privacy Policy (“Policy”) describes how Chats With Charlie (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects information obtained from individuals (“you” or “User”) who visit our website or engage with our life coaching services. By accessing our website or providing information to us, you acknowledge that you have read, understood, and agree to the terms of this Policy.

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1. Information We Collect

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1.1 Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

• Full name

• Email address

• Mailing address

• Telephone number

• Payment or billing information

• Information submitted through forms, scheduling tools, or communication platform

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1.2 Coaching-Related Information

In the course of providing life coaching services, you may disclose personal thoughts, concerns, goals, or other sensitive information. This information is collected solely for the purpose of delivering coaching services and maintaining an effective client–coach relationship.

 

1.3 Automatically Collected Information

When you access our website, we may automatically collect:

• IP address

• Device and browser type

• Access times

• Pages viewed

• Cookies and tracking identifiers

• General analytics

This information is used for operational and security purposes.

 

2. Purpose of Data Collection

We collect and process information for the following purposes:

• To provide, manage, and improve coaching services

• To schedule appointments and maintain client records

• To respond to inquiries and provide customer support

• To process payments and manage administrative operations

• To send optional service updates, marketing communications, or newsletters

• To comply with legal or regulatory obligations

• To maintain website functionality, security, and performance

We do not sell or rent personal information.

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3. Lawful Basis for Processing

We process personal information based on one or more of the following lawful grounds:

• Your consent

• Performance of a contract, including delivering purchased services

• Compliance with legal obligations

• Legitimate business interests, such as improving services and maintaining security

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4. Confidentiality of Coaching Sessions

Although life coaching is not considered a legally regulated healthcare or psychological service, we maintain a strict confidentiality standard. Information shared during coaching sessions will not be disclosed except in the following circumstances:

• You provide explicit written consent

• Disclosure is required by law, court order, or governmental authority

• We reasonably believe disclosure is necessary to prevent imminent harm to you or others

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5. Data Storage and Security

We implement commercially reasonable physical, administrative, and technical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.

 

6. Third-Party Disclosure

We may disclose information to:

• Service providers who assist with scheduling, payment processing, website hosting, email delivery, analytics, or customer management

• Legal authorities when required to comply with applicable law

• Professional advisers, such as attorneys or accountants, when necessary for legitimate business purposes

All third parties are required to maintain confidentiality and use information only for designated purposes.

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7. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to enhance user experience, analyze usage, and personalize content. You may adjust your browser settings to refuse cookies; however, doing so may limit website functionality.

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8. Your Rights Under Arizona Law

While Arizona does not currently impose broad consumer privacy regulations comparable to the CCPA or GDPR, we voluntarily extend the following rights to our users:

• Right to access your personal information

• Right to correct inaccurate information

• Right to request deletion, subject to legal and operational limitations

• Right to opt-out of marketing communications

To exercise any of these rights, contact us at the email provided in Section 13.

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9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purpose for which it was collected

• Complete business and accounting requirements

• Meet legal, contractual, or regulatory obligations

Once no longer needed, information will be securely deleted or anonymized.

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10. Third-Party Links

Our website may contain links to external websites not controlled by Chats With Charlie. We are not responsible for the content, privacy practices, or security measures of third-party sites. Users should review the privacy policies of those websites before providing personal information.

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11. Children’s Privacy

Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that information from a minor has been collected, we will promptly delete it.

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12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our services after revisions constitutes acceptance of the updated Policy.

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13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Chats With Charlie
Email
State of Operation: Arizona